Walk right in!Your store is a place for face-to-face communication and trade. Your customers stop by when they want face-to-face contact with you. Here you are their host.You know very well how you want to present your wares, but do your customers? What does your outlet look like? Is your "living room" welcoming, and how clearly are your products displayed? Are there sufficient sales staff? Do your employees provide competent and customer-focused information? Are all potential customers treated adequately? Does the overall impression meet the requirements of your marketing concept? If you have several outlets, do they all conform to the same house style? Do people feel at home with you? Do you know what your customers experience when they visit your premises?We will work on your behalf as inconspicuous customers. We will gladly work out a catalogue of scenarios with you and ask the questions that are important to you. Of course, we will tailor our evaluation criteria to your specific needs and deliver results upon which you can build. We’ll tell you (and only you) what you’ve always wanted to know. What are you waiting for? Let us check you out! Is a one-off check sufficient or would you prefer ongoing quality assurance of your customer service? Why not let your clients know that you’re actively engaged in optimising your customer focus. Our "Continuously monitored customer service quality" certificate will bring you additional marketing benefits and show your clients how seriously you take the quality of your customer service. You’ll pay a fixed price per test result, fully results-oriented and inclusive of all consultation costs.On request we can also integrate customers’ opinions into the overall analysis. By doing this you not only receive another important perspective on the assessment of your service quality, but you also show your customers that their opinions are informing your business practice and you are not merely paying lip service to customer orientation. It is important to know how you compare with your competitors. Our BenchmarkCheck will show you your ranking alongside the competition. If you need help interpreting the results or with planning, implementation or associated measures |
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