Pop it in the post!In our haste-governed lives, the letter seems a relic from the good old days! The “longer“ transfer time and greater expenditure for the customer imply speed and carefulness. the customer expects a timely, competent, well thought out and intelligible response. Do you know what your customers experience when they take the trouble to write to you?Do you know on average how long it takes for your customer to receive a response? Is it always clear where the request is in the system and how long it is taking to deal with? Are the formal criteria fulfilled? Has the question been understood and answered correctly? Is your correspondence intelligible? Does your correspondence create the desired impression? Do these factors depend upon the day to day attitude of the employee? We’ll write to you and tell you what your customers are experiencing!We will work on your behalf as inconspicuous customers. We will gladly work out a catalogue of scenarios with you and ask the questions that are important to you. Of course, we will tailor our evaluation criteria to your specific needs and deliver results upon which you can build. We’ll tell you (and only you) what you’ve always wanted to know. What are you waiting for? Let us check you out! Is a one-off check sufficient or would you prefer ongoing quality assurance of your customer service? Why not let your clients know that you’re actively engaged in optimising your customer focus. Our "Continuously monitored customer service quality" certificate will bring you additional marketing benefits and show your clients how seriously you take the quality of your customer service. You’ll pay a fixed price per test result, fully results-oriented and inclusive of all consultation costs.On request we can also integrate customers’ opinions into the overall analysis. By doing this you not only receive another important perspective on the assessment of your service quality, but you also show your customers that their opinions are informing your business practice and you are not merely paying lip service to customer orientation. It is important to know how you compare with your competitors. Our BenchmarkCheck will show you your ranking alongside the competition. If you need help interpreting the results or with planning, implementation or associated measures |
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