Drop us a line and make it snappy!E-mail is without a doubt the primary written communication tool of the mobile communication society. The steady growth in the use of electronic media is having an impact on customers’ expectations. As a customer-oriented business you know that you must offer your clients the opportunity to contact you by e-mail. Because of the speed of transfer the customer will expect a rapid response which is competent, well thought out and intelligible. Do you know what your customers experience when they take the trouble to e-mail you?Do you know the average time it takes for a customer to receive a response? Was the question understood and answered correctly? Is your correspondence intelligible? Does your correspondence create the desired impression? Do these factors depend upon the day to day attitude of the employee? We’ll e-mail you and tell you what your customers are experiencing!We will work on your behalf as inconspicuous customers. We will gladly work out a catalogue of scenarios with you and ask the questions that are important to you. Of course, we will tailor our evaluation criteria to your specific needs and deliver results upon which you can build. We’ll tell you (and only you) what you’ve always wanted to know. What are you waiting for? Let us check you out! Is a one-off check sufficient or would you prefer ongoing quality assurance of your customer service? Why not let your clients know that you’re actively engaged in optimising your customer focus. Our "Continuously monitored customer service quality" certificate will bring you additional marketing benefits and show your clients how seriously you take the quality of your customer service. You’ll pay a fixed price per test result, fully results-oriented and inclusive of all consultation costs.On request we can also integrate customers’ opinions into the overall analysis. By doing this you not only receive another important perspective on the assessment of your service quality, but you also show your customers that their opinions are informing your business practice and you are not merely paying lip service to customer orientation. It is important to know how you compare with your competitors. Our BenchmarkCheck will show you your ranking alongside the competition. If you need help interpreting the results or with planning, implementation or associated measures |